Bussiness Processing Outsourcing(BPO)

Introduction About IT Enabled Services (BPO)

Business Process Outsourcing (BPO) is defined as the delegation of one or more business processes to an external service provider, who in turn owns, manages and administers the selected processes, based on defined and measurable performance metrics. Since the late 90's, BPO momentum is continuing to grow worldwide as factors that force companies to focus on core competencies intensify. The factors include Shortage of skilled labour in developed countries, Mergers and Acquisitions, Competitions imposed by economic globalization. Call Centres have immense business potential as the current global business of ITES is approximately US$ 10 billion and is estimated to grow to US $ 140 billion by 2008 and to US$ 2000 billion by 2010. As per NASSCOM projections, IT enabled services can generate revenues of US$17 billion and provide employment for 1.1 million people in the next eight years

BPO Segment

The BPO services can be categorized as Customer Care, Finance, Human Resource, Payment Services, Administration, and Content Development.

Various services offered in these segments include:
Customer care : including database marketing, customer analytic, telesales / telemarketing, inbound call centre, web sales and marketing, sales and marketing administration. Finance: including billing services, accounting transactions, tax consulting and compliance, risk management, financial reporting, financial analysis. Human Resources : including benefits administration, education and training, recruiting and staffing, payroll services, hiring-administration, records management. Payment services : credit/debit card services, Cheque processing, transaction processing Administration : including tax processing, claims processing, asset management, document management, transcription and translation. Content development : including engineering, design, animation, network Consultancy and management, biotech research. The services like GIS, Digitisation, web applications are also getting included in the list.