Achievements by DOEACC Society

ITES- BPO ( Customer Support Training Programme )

DOEACC Society under Department of Information Technology has formulated a training program in the ITES-BPO for Customer Support space to equip the students with knowledge and skills required to function as professionals in the ITES-BPO (Customer Support) industry. The course aims to equip the students with the knowledge required to function as professionals in the ITES industry. The unique course curriculum has been designed in consultation with the players in the industry. The objective of the project is to enhance the chances of employability of educated youth. The 160 hours course covers training on various Call Centre skills, such as communication skills, behavioral skills, personality development, customer relationship management, accent neutralization and problem solving approach apart from the basic computer operation skills and computer telephony integration ( CTI ).

North East Region :
These training programs covering all 8 states of North East region have been going on since 2003 by DOEACC Society under sponsorship from Department of Development of North East Region ( DONER)at 9 locations of DOEACC covering all the eight states of North East region.
Jammu and Kashmir :
The training program has been launched at Srinagar and Jammu since Feb 2005 with support from Department of Information Technology by DOEACC Centres at Srinagar and its extension Centre at Jammu. Under the Project, 2400 students would be trained in 3 years period (800 per year) covering all the 14 districts of J&K State.
Progress Report from inception till date.

Sl No.	Centre	Sponsored (DONER/DIT) or self supported	Trained		Placed
			Women	Total	Women	Total
1.	Tezpur	Sponsored by DONER	97	293	40	120
2.	Guwahati		172	406	71	170
3.	Jorhat		42	106	19	48
4.	Sikkim		110	199	86	156
5.	Shillong		50	143	28	80
6.	Tripura		80	221	26	76
7.	Imphal		72	232	32	85
8.	Kohima		38	84	20	40
9.	Aizawl		323	403	263	226
10.	Srinagar	Sponsored by DIT	113	581	31	116
11.	Jammu	Sponsored by DIT	154	629	28	76
12.	Kolakata	Self-supported	44	150	25	125
13.	Gorakhpur	Self-supported	10	63	05	35
Total			1305	3510	675	1353

Future Plans:

a) As a result of discussions in various fora and with the Industry, the verticals viz. finance --banking and insurance, travel and hospitality, pharmaceuticals and retail marketing were identified as the promising areas which require immediate attention to be taken up for design of course structure, curriculum, certification scheme, etc.

b) To start with two sub-committees one on banking and the other on insurance sector have been set up under the Syllabus Committee of DOEACC to identify segment specific manpower and skill set requirements; workout curriculum and course structure for specific segment; workout training methodology, evaluation and certification etc.