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Course Structure |
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| The course consists of both classroom as well
as laboratory sessions for the technical subjects, and interactive
sessions in developing the soft skills. The duration of the course
is 160 hours spread over 8 weeks (2 months). Each days training will
be a mix of classroom & laboratory sessions of 4(four) hours would
be completed in 2(two) months. |
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| Course Modules & Duration: |
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DOEACC Module |
Duration |
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20 hours |
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90 hours |
- Soft Skills(Communications, Call handling skills, Domain knowledge skills, Corporate Culture, CRM Concepts, Behavioral skills)
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50 hours |
TOTAL |
160 hours |
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| Eligibility Criteria: |
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| Graduates and undergraduates having
good English communication Skills preferably with Neutral accent,
Highly energetic and having knack for problem solving would be suitable
for taking up this career. |
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| Status of Programme & Course Fees: |
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| In the North East Region, the project is sponsered by DONER and in the J&K region sponsered by DIT under PM reconstruction fund.
Out of Rs. 15,000/- as course fees;
Rs. 12,000/- is supported by DONER/DIT.
Rs. 3000/- is payable by students. |
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