Training Programme in IT Services

Training Programme in IT Enabled Services(Call Centres) by DOEACC

The Department for Development of North Eastern Region (DONER) in association with DOEACC Society , Department of Information Technology has offered ITES ( Call Centre) agent training courses to the students of the North East to tap the English language proficiency of the youths in the region. DONER thus feels that, this potential of NE youths could be very meaningfully utilized in the field of ITES (Information Technology Enabled Services), where fluency in speaking & understanding English language is essential. Accordingly, DOEACC Society is conducting ITES ( Call Centre ) agents training at 4 DOEACC Centres ( erstwhile CEDTI ) located in the NE region viz. Guwahati, Imphal, Tezpur & Aizawl alongwith Sikkim in association with Department of Information Technology, Govt. of Sikkim.

About the DOEACC - ITES (Call Centre) Training Programme:

The course aims to equip the students with the knowledge required to function as professionals in the ITES industry. The course also provides the students with an overview of the ITES industry and the various career options available within it. The course will build upon the talent and skills of the student to bring out the qualities, which are required for a successful career in the ITES industry. The unique course curriculum has been designed in consultation with leading players in the industry. It will cover training on various Call Centre skills such as Communication Skills, Behavioural skills , Personality development , Customer-relationship management skills basic & Computer operational skills. On completion of this course, the student will be able to effectively use computers and applications like word processors, spreadsheets, databases etc., and will master the effective use of the Internet as a tool. While gaining this technical knowledge, the student will also be trained to develop a well-groomed personality, develop communication skills, and understand business communication and corporate culture. He will also undergo behavioural training in areas such as time management, stress management, selling skills etc. The ITES course is a full time course.