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CITIZEN CHARTER OF DOEACC
SOCIETY
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1.
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Clients/Customers of
the Society |
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The Clients/Customers
in respect of DOEACC Society includes the following: |
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- Students desirous
of undergoing DOEACC accredited courses and other courses being
offered by the Centre in the non-formal and formal sectors as well
as working professionals
- Institutes in the Non-Formal Sector, who have been authorized
to conduct DOEACC Courses or
- Institutes who are desirous of accrediting their courses by DOEACC
Society
- Prospective employers i.e. Industries in Public and Private Sector/Govt.
Department.
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2.
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Services Being Provided
By DOEACC to the Clients/Citizen Group Separately: |
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2.1
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The services provided
by DOEACC to its clients/citizens are as under: |
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- Counselling of
Students desirous of pursuing DOEACC courses.
- Registration of Students at O/A/B/C levels of courses
- Conduct of Examinations in all the four levels twice a year in
the month of January and July as given below:
O Level : Equivalent to
Foundation level course
A Level : Equivalent to
Advanced Diploma in Computer Applications
B Level : Equivalent to
MCA level course
C Level
: M.Tech level course
O Level Course in Bioinformatics
A Level Course in Bioinformatics
Course on Computer Concept (CCC)
[Thrice in a year i.e. January, May & September]
- Timely and correct dissemination of information about the activities
of the Society and to get quality services from the Society.
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3.
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Nature of Grievances
expected from the clients: |
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- Non-receipt of
Registration cum Identity Card, Admit Card etc.
- Dissatisfaction with the results of the Examinations
- Functioning of Institutes authorised to conduct DOEACC Courses
- Fake institutes claiming to be authorized to conduct DOEACC Courses
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4.
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Public Grievances Redressal
System: |
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There exists a Grievance
Redress Mechanism in the Society. The Society has a Chief Grievance
Officer assisted by Grievance Officer at the Centres. All the grievances
are addressed through prescribed procedure. Detailed information
about the Society along with its Centres is made available to the
public through Website http://www.doeacc.edu.in. |
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4.1
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A brief of the process for interaction with
the client/customer to take their feedback and to redress their
grievances is placed at Annexure-'A'. |
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4.2
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Contact Points for
Public Grievances Redressal: |
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The Society
has Counselling Centres
all over India, details of which are available on the Website.
Each activity/department of the Society has its dedicated email
id which is duly displayed on the website:
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Related to Project
of O/A/B/C Level :-projects@doeacc.edu.in
Related to Exam Query (O/A/B/C) :-exam@doeacc.edu.in
Related to Exam Query ( CCC) :-salma@doeacc.edu.in
Related to Registration :-regn@doeacc.edu.in
Related to Accreditation of institutes :-accr@doeacc.edu.in
Related to Syllabus :-syllabus@doeacc.edu.in
Related to Certificate :-certificate@doeacc.edu.in
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Students/others concerned
can contact on the above email ids at any time. |
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4.3
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In order to facilitate
the students, the names of the officers along with their designation
and telephone numbers, are displayed on the website. Student and
other concerns are free to contact them at any time. |
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4.4
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Dedicated
Telephone lines for incoming calls: There are 6 telephone
lines (24363330/31/32, 24366587 and 24363335 (Fax) ) which have
been solely dedicated to the incoming calls only and these lines
are very popular amongst the students. |
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4.5
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The Society
has inquiry window where the students/public at large is free to
approach to have the information/redressal of their grievances.
On an average, about 100 students/Institutes representatives visit
the Inquiry Window of the Society. |
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5.
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Expectations from
the Client/Citizen |
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The DOEACC Society
expects from its clients/citizens to adhere to various norms/rules/time
schedule laid down for various activities, such as, submission of
Registration Form, Examination Application Form for a specific examination
by a prescribed date. |
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